Last updated: October 6, 2026
This policy explains how cancellations and refunds work for Rovexa Media services, subscriptions and digital products.
1. Subscription Cancellations
You may request cancellation of a recurring service before the next scheduled renewal. Cancellation stops future renewal charges. Unless required by applicable law or expressly stated on the service page, a cancellation does not automatically create a refund for a period that has already started or been fully paid.
2. One-Time Digital Products
The Instagram Marketing Guide and other downloadable digital products are supplied immediately after successful payment. Because digital content can be accessed or copied immediately, completed purchases are generally non-refundable once download access has been delivered, except where a refund is required by applicable law or we approve an exception in writing.
3. Service Issues
If a purchased service was not delivered materially according to its stated scope, contact us promptly with the order number and a clear description of the issue. We may offer a correction, replacement delivery, credit or refund depending on the circumstances and the service purchased.
4. Duplicate or Unauthorized Charges
If you believe you were charged twice or did not authorize a transaction, contact us immediately so we can review the order and payment records.
5. How to Request Help
Email support@rovexamedia.com with your name, order number, the product or service involved, and the reason for the request. Providing complete information helps us resolve the issue faster.
6. Chargebacks
Please contact us before filing a chargeback for a billing issue. Fraudulent or abusive chargeback activity may result in account suspension or the restriction of future purchases, subject to applicable law.